Services

Repairs

Technicians

On-Site Repair / Swap Services

Our skilled technicians offer on-site repair or swap services to quickly resolve technical issues, ensuring minimal disruption to your operations. We provide flexible SLA options and can handle setup, packaging, and old equipment removal. We also provide PAT testing and WEEE Recycling as optional extras.

Call Handlers

Technical Support Desk and Ticketing System

Our support desk and ticketing system provide 24/7 expert assistance. Our ticketing system ensures all issues are tracked and resolved promptly. Additional services include support portals, branded help centers, email triage, and knowledge base management.

Call Handling

Installation & Setup

Technical Logistics

We ensure timely and accurate delivery of fully functional equipment with all necessary accessories. Our team handles setup and installation for use or demonstration, and we offer easy booking for equipment collection.

Repairs & Refurbishments

Workshop and Warehouse Services

From our sites, we offer workshop repairs, RMA services, and product refurbishments. We securely store loan, demo, rental, and swap stock, providing efficient processing of jobs.

Workshopp repairs

Testimonials

What our clients say...

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Both very friendly and very efficient. They had the repairs done on our CTouch screen in under 30 minutes and were very patient while I explained what had been happening.

It is interactions like these that allow us to feel comfortable that we have a brilliant support package in place

5
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They arrived within time at around 9am, were able to easily isolate the issue, replace the sub-woofer and had the board back on the wall and successfully tested within a 45 minute time period.

Cannot fault – thank you very much.

5
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They were punctual, friendly and thorough, offering excellent customer service and answering all questions to my satisfaction.

5
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I am writing this email to express my uttermost gratitude to your employees Jose and Rickie. They came to my place of work to solve an issue that I logged. They were very professional and were able to diagnose the issue instantly. Therefore, their service was speedy, and the issue was solved immediately after diagnosis. I really commend their professionalism and you should pride yourself of their work ethic. Thank you for sending them down.

5
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They both arrived exactly on time, and where very efficient in getting the job done in the exact amount of time they said it would take. Both were also very friendly chaps!

Big thanks from our IT team, and the English teacher who’s board they replaced!

5
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It was a really difficult issue that turned out to be nothing to do with the board but with the software we were using.  That being said, your engineers worked above and beyond to help me find and prove the issue so that I could move forward.  They stayed for a good while and made sure I was completely happy before they left.  They were all fabulous.  Thanks very much for your brilliant support.

5
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They called me an hour before they arrived to let me know when they would be turning up, which was extremely useful as I had a few different things to organise today and so a nebulous timeframe would have made it more difficult, and when they arrived they were very polite and friendly, and even waited for me to deal with a student who had turned up to the school mistakenly during the easter break. They were very quick and efficient in installing the screen and thorough in testing out the screen, including making sure the wifi module was installed correctly and testing out the IO ports thoroughly.

I was extremely satisfied with their service, and will highly recommend your services to my colleagues

5