Welcome to Managed Operations AI

Ensuring your productsare supported efficiently and professionally

Our services are designed to ensure your products are supported efficiently and professionally, enhancing your customer satisfaction and brand loyalty.

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About Us

What does MOAI do?

MOAI (Managed Operations AI) provides comprehensive technical support, customer service, warranty repair, and swap-out services. We cater to brand owners including manufacturers, distributors, and resellers. Our services are designed to ensure your products are supported efficiently and professionally, enhancing your customer satisfaction and brand loyalty.

Who is MOAI for?

MOAI is designed for brand owners, such as manufacturers, importers, distributors, and resellers, seeking to outsource their operational support and service functions. Whether you need complete after-sales support or assistance during peak periods, we offer customizable solutions to meet your unique requirements.

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What we Offer

Streamline Your Operationswith MOAI

Providing a wide range of bespoke services including on-site repair, technical support help desks, technical logistics and more to help optimize your business operations.

Our Services

Reliable and Efficient Technical Support

Our team of experienced technicians and customer service operators ensure your products are operational with minimal downtime. We offer remote issue resolution and on-site engineer visits to maintain your operational efficiency and customer satisfaction.

Comprehensive and Customizable Solutions

We tailor our services to match your required Service Level Agreement (SLA). From managing the entire after-sales customer experience to handling overflow resources during peak times, we provide solutions to fit your needs, ensuring a hassle-free experience.

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Convenient and Flexible Service Options

We understand the diverse requirements of different sectors, including schools, retail sites, and secure defense locations. Our flexible engineers can accommodate specific access times and out-of-hours work to ensure seamless service delivery.

Success Rate

99%

Increase in Brand Loyalty

100%

20+

Years of Experience

Our Promise to you

Quality Ensured

We employ cloud-based systems for quality control, accessible by our office, field, and workshop staff. Our job management system provides live updates on support incidents and field jobs, including photo and video feedback. All tasks are monitored for accuracy, and reports are shared directly with clients for review.

Systems with Transparency

Our systems offer real-time tracking and transparency. Clients can log in to view live tickets with all communications time-stamped. Job reports include pictures and videos, and our vans are tracked live to provide real-time ETAs. Feedback is collected from sites and shared to continuously improve our services.

Testimonials

What our clients say...

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Both very friendly and very efficient. They had the repairs done on our CTouch screen in under 30 minutes and were very patient while I explained what had been happening.

It is interactions like these that allow us to feel comfortable that we have a brilliant support package in place

5
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They arrived within time at around 9am, were able to easily isolate the issue, replace the sub-woofer and had the board back on the wall and successfully tested within a 45 minute time period.

Cannot fault – thank you very much.

5
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They were punctual, friendly and thorough, offering excellent customer service and answering all questions to my satisfaction.

5
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I am writing this email to express my uttermost gratitude to your employees Jose and Rickie. They came to my place of work to solve an issue that I logged. They were very professional and were able to diagnose the issue instantly. Therefore, their service was speedy, and the issue was solved immediately after diagnosis. I really commend their professionalism and you should pride yourself of their work ethic. Thank you for sending them down.

5
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They both arrived exactly on time, and where very efficient in getting the job done in the exact amount of time they said it would take. Both were also very friendly chaps!

Big thanks from our IT team, and the English teacher who’s board they replaced!

5
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It was a really difficult issue that turned out to be nothing to do with the board but with the software we were using.  That being said, your engineers worked above and beyond to help me find and prove the issue so that I could move forward.  They stayed for a good while and made sure I was completely happy before they left.  They were all fabulous.  Thanks very much for your brilliant support.

5
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They called me an hour before they arrived to let me know when they would be turning up, which was extremely useful as I had a few different things to organise today and so a nebulous timeframe would have made it more difficult, and when they arrived they were very polite and friendly, and even waited for me to deal with a student who had turned up to the school mistakenly during the easter break. They were very quick and efficient in installing the screen and thorough in testing out the screen, including making sure the wifi module was installed correctly and testing out the IO ports thoroughly.

I was extremely satisfied with their service, and will highly recommend your services to my colleagues

5